Selected intern's day-to-day responsibilities include: 1.Manage large amounts of inbound and outbound calls in a timely manner 2. Follow communication scripts when handling different topics 3. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives 4. Build sustainable relationships and engage customers by taking the extra mile 5. Keep records of all conversations in our call center database in a comprehensible way 6. Attend mandatory sessions to stay updated on product or company policy changes 7. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input 8. Input data into the company computer platform to keep each customer record updated
VoxTrail is a real-time GPS tracking platform that helps businesses of all sizes leverage their assets. Our platform connects leading companies to meet the business aims and objectives. Offering outstanding service and exceptional fleet management software in multi-languages to our users all around the world. Our creative, experienced and customer-focused team will find you the best solutions possible for your business. VoxTrail team of 250+ people offers diverse ideas and an invaluable level of experience to strive for integrity and continuous improvement to shape transportation industry. We provide robust hardware along with cutting-edge web and mobile applications to help our customers manage their fleet of vehicles.