POSITION SUMMARY: The candidate will be responsible for providing support services to clients with technical problems and IT issues involving EMC Vmax and Nimble arrays. The candidate will be responsible for providing timely resolution to problems or escalate on behalf of the customer to the appropriate technical leads and will be responsible for advising and assisting users in solving problems related to software using available technology. LEVEL OVERVIEW Troubleshoot problems, interface with customers and other departments in a large corporate environment. Self-motivated and have the ability to work with limited supervision. Ability to effectively prioritize workload, consistently deliver assignments on-time and produce high quality deliverables. Exceptional customer service skills, including telephone and written communications skills and the ability to instruct over the phone. Ability to write technical documentation. SPECIFIC JD TO THE POSITION: Skills Required Experience on EMC VMAX 10k and 20k Configure VMAX using tools such as Solution Enabler/SMC/Unisphere. Create and manage Virtual pools for VMAX. Deploy and monitor FAST VP. Perform VLUN migration when needed. Responsible for performing daily operational tasks like storage provisioning, thin pool reporting/monitoring, creating SRDF SNAPs. Perform Vplex storage virtualization. Use EMC tools such as SMC, SPA, Solution Enabler including setting up alerts, creating reports, performing tool installation, upgrades. Support storage migration using Open Replicator, SAN Copy, SRDF, Vplex. Familiar with iSCSI storage ( Nimble Arrays experience preferred) Lead in the performance analysis such as FA analysis, Heat Map, Response Time. Lead in the continual review and improvement of existing operational policies and procedures in compliance with EMC's storage management best practices. Command line experience of Cisco/Brocade/McData Storage Switches/Directors. Advanced business continuity/resiliency practices. Expert knowledge of the following: Microsoft Windows, UNIX and SQL databases. Excellent communication skills. Job Responsibilities Perform general maintenance tasks, troubleshoot problems, interface with customers and other departments in a large corporate environments. Effectively prioritize workload, consistently deliver assignments on-time and produce high quality deliverables. Prepare and write technical documentation. Adequate knowledge of the Vmax storage, system utilities to investigate storage issues and provide accurate solutions to them Represent CompuCom in a professional manner and communicate effectively to stakeholders The candidate will need to interact with the stakeholders and respond to their technical queries about the services. Maintain the highest level of customer satisfaction by resolving all technical and nontechnical issues and concerns. Other duties as assigned. Requirements Excellent written and verbal communication Skills Technology certification like EMC Vmax, Linux, Networking Certifications preferred
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