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Corporate Training

Corporate Training Program

Corporate training programs are often competency based and related to the essential training employees need to operate certain equipment or perform certain tasks in a competent, safe and effective manner. The outcome of a corporate training program is a participant who is either able to operate a piece of equipment or perform a specific task in an effective manner according to pre-determined training criteria. The primary role of corporate training is to ensure an employee has the knowledge and skills to undertake a specific operation to enable an organization can continue to operate. Fundamentally, corporate training is centered on knowledge transfer, with an instructor teaching or demonstrating a particular function and the student learning and demonstrating they can apply what they have learnt to a particular operation.

  •   System Orientation.
  •   Collaborative approach.
  •   Highest productivity can be achieved when the individual goals are integrated with the organizational goals.
  •   Inter-personal trust, support and cooperation should be as high as possible.
  •   Contingency Orientation.
  •   Levels of Interventions.
  •   Human Values.
  •   Team Culture Development.
  •   Team Motivation.
  •   Buddy Binding.

Current Workshop

Course Modules

  • Problem Solving & Decision Making
  • Solving People Problems
  • Diagnosing People Problems
  • Dealing with personal problems
  • Managing change
  • Tools to facilitate decision making
  • Practical problem solving exercises
Target:

All employees of an organization. Will be of particular value to newly appointed or promoted managers and supervisors with limited managerial skills, or persons who control work teams.

  • The purpose & functions of management.
  • Delegation
  • Conflict management
Target:

All levels of management, supervisors and candidates for promotion to managementpositions.

  • What is customer service?
  • How to improve customer service?
  • Becoming a successful service person
  • Handling customer complaints
  • Putting it all into practice
Target:

Management and all service personnel of the business.

  • Introducing the Trainer
  • Introducing the trainee
  • Planning your course
  • Pre-course preparation
  • Conducting a course or lesson
Target:

For supervisors who do on the job training, for individuals who wish to go into the trainingfield, any person who is subject to teaching subordinates or fellow colleagues.

  • Close the commitment gap
  • The five steps to success
  • Practice what you've learned
  • Pre-course preparation
  • Conducting a course or lesson
Target:

All sales personnel.

  • Accepting personal responsibility.
  • Motivation & goal setting
  • Self-qualities & attitudes
  • Communication styles
  • Time management
  • The professional challenge
Target:

All sales personnel.

  • Tips for better spelling
  • Punctuation pointers
  • Planning
  • Summary
  • Sample letters
  • Report writing
Target:

All personnel who regularly engage in written communication, both internally andexternally.

  • Oral communication
  • Telephone communication
  • Listening
  • Why do customers quit?
Target:

Managers and other employees who in the course of their duties could be called upon torepresent the organization in a public situation.

  • The duties of a secretary
  • Basic telephone skills
  • Oral communication skills
  • Business writing skills
  • Overcoming obstacles
Target:

Existing and potential secretaries and Personal Assistants

  • Time as a resource
  • Measuring time
  • The urgency addiction
  • Key performance areas
  • The time waster
  • The time savers
Target:

All employees who are to control and manage their own time.

  • Supervision and human relations.
  • Leadership
  • Principles of supervision
  • Sensitive personnel
  • Supervise work
  • Self development
Target:

Supervisors, potential supervisors and team leaders.

  • The function of a chairperson
  • Effective vs. Poor meetings
  • How to improve your meetings
  • Hints for Chairpersons
  • The functions of the Secretary
Target:

Managers, Supervisors, Team Leaders or other personnel who are required to chairmeetings.

  • The function of a chairperson
  • Effective vs. Poor meetings
  • How to improve your meetings
  • Hints for Chairpersons
  • The functions of the Secretary
Target:

Managers, Supervisors, Team Leaders or other personnel who are required to chairmeetings.

  • What is Customer Service
  • Accepting personal responsibility
  • Motivation & Goal Setting
  • Self qualities& attitudes
  • Communication styles
  • The art of listening
  • The art of closing
  • Overcoming stalls & objectives
Target:

All personnel, who make use of the telephone, do selling over the telephone.

  • Legal aspects
  • Protection
  • Role in emergency
  • Bomb threats
  • Fire prevention and protection
  • Self-defense 2
  • Written reports
  • The rod of Security Occupational Safety
  • The threats
Target:

Employers, potential employers and personnel administrators..

  • Practice About Project
  • Q & A
  • Certifications